FAQs

frequently asked questions

Q. WHAT IS BRANDS BY SAM?

A.  Brands By Sam is a design service started by me ( Sam Perera ). Brands By Sam located in Sri Lanka which is gaining top ratings on designing field nowadays. I help my clients to give life to their inspirations and ideas and I work for it in my best. I’m an experienced graphic designer and I follow the exact path that my clients shows. Brands By Sam always flow with the creativity along with the strategy.

Q. WHAT DOES BRANDS BY SAM OFFER?
A.  I offer high quality, clean and professional designs with the best efforts on affordable prices. I always be responsive and fast to my clients.
Q. DO YOU GUARANTEE ORIGINAL DESIGNS?

A.  Yes! I create custom designs from scratch. I’m a freelance graphic designer who has +10 years of designing experience in illustration and logo design industry. I follow strict design guidelines and I never use free stock or clip arts for your project. 100% Satisfaction Guaranteed!

Q. HOW DOES IT WORK?

A.
1) BUY THE SERVICE & SUBMIT DETAILS.
Visit Brands by Sam Services page and choose what’s best for your business needs. Buy the service which meets your requirement. After the payment process you may have to fill a short and simple questionnaire, where you share your company details and project information with me. After I carefully look over details of your company profile and project requirements, I  will start working on your project.

 

2) RECEIVE & REVISE CONCEPT DRAFTS.
The next step is getting concept drafts through the project management system. I will send you a invitation to the client portal via email. Then you can log in to the portal and you will find a ticket created for your project. I will post new concept drafts and you can ask for changes and revisions from there. You will receive instant email notifications when i make changes to your project. Easy as pie 😉

 

3) FINALIZE THE DESIGN & RECEIVE FILES.
After receiving design concepts, you will have to choose your favorite. Feel free to comment on any aspect of the designs. If you are having trouble deciding I will happily guide you in your decision, combining my expertise with your expectations for a design that you will love. After confirming all amendments you can finalize the design and i will send your final files as we agreed in the beginning.

Q. WHAT ARE THE SERVICES YOU PROVIDE?

A.  I design custom/full branding including logos, cartoon mascots, print designs, web designs and other graphic designs as services.

Q. WHAT PAYMENT METHODS ARE YOU ACCEPTING?
A.  I accept all major cards and PayPal.
Q. HOW DO I PAY?
A. You can buy any of my services through the website or a custom link i provide.
Q. WHAT IS YOUR REFUND AND CANCELLATIONS POLICY?

A. Only 50% of the purchased service prices will be given after the revision design concept phase. Read the full refund policy from here