FAQs

FAQs

Frequently asked questions

Q. WHAT IS BRANDS BY SAM?

A.  Brands by Sam is a design service started by the designer Sam Perera and expanded by joining with her design and life partner Yasas Perera. Brands By Sam located in Sri Lanka which is gaining top ratings on designing field nowadays. We help our clients to give life to their inspirations and ideas and I work for it in my best. We are a couple of experienced graphic designers and we follow the exact path that our clients shows. Brands By Sam always flow with the creativity along with the strategy.

Q. WHAT DOES BRANDS BY SAM OFFER?

A.  We offer high quality, clean and professional designs with the best efforts on affordable prices. We are very responsive and fast to our clients.

Q. DO YOU GUARANTEE ORIGINAL DESIGNS?

A.  Yes! we create custom designs from scratch. We are freelance graphic designers who have +10 years of designing experience in graphic design industry. We follow strict design guidelines and we never use free stock or clip arts for your project. 100% Satisfaction Guaranteed!

Q. HOW DOES IT WORK?

A.
1) BUY THE SERVICE & SUBMIT DETAILS.
Visit Brands by Sam Services page and choose what’s best for your business needs. Buy the service which meets your requirement. after the payment process you may have to fill a short and simple questionnaire, where you share your company details and project information with us. After we carefully look over details of your company profile and project requirements, we will start working on your project.

2) RECEIVE & REVISE CONCEPT DRAFTS.
The next step is getting concept drafts through the project management system. We will send you a invitation to the client portal via email. then you can log in to the portal and you will find a page created for your project. We will post new concept drafts and you can ask for changes and revisions from there. You will receive instant email notifications when we make changes to your project.

3) FINALIZE THE DESIGN & RECEIVE FILES.
After receiving design concepts, you will have to choose your favorite. Feel free to comment on any aspect of the designs. If you are having trouble deciding we will happily guide you in your decision, combining my expertise with your expectations for a design that you will love. After confirming all amendments you can finalize the design and we will send your final files as we agreed in the beginning.

Q. WHAT ARE THE SERVICES YOU PROVIDE?

A.  We design custom/full branding including logos, cartoon mascots, print designs, web designs and other graphic designs as services.

Q. WHAT PAYMENT METHODS ARE YOU ACCEPTING?

A. We accept all major cards.

Q. HOW DO I PAY?

A. You can buy any of our services through the website or a custom link we provide.

Q. WHAT IS YOUR REFUND AND CANCELLATIONS POLICY?

A. Only 50% of the purchased service prices will be given after the design drafting phase. Refunds are not eligible for projects after working on revisions and downloaded logos on logo store.